Overview
This article addresses the checkout notification: "Shipping rates have changed. Please review before proceeding to Place Order. Click here to return to shipping page." This alert is triggered during the final "3. REVIEW" step when the system detects a discrepancy between the initial shipping quote and the real-time carrier data. This ensures that the final total is accurate before the transaction is finalized. [Link to Rogue Shipping Policy]
Customer Troubleshooting Checklist
Clear Cache and Refresh: Clear your web browser's cache and cookies, then refresh the checkout page. This removes any "stale" or conflicting data that might be preventing the updated shipping rate from loading correctly.
Reset Your Cart: Remove the items from your shopping cart and then re-add them. Proceed through the checkout steps again from the beginning. This forces the system to perform a fresh calculation of the weight, dimensions, and destination for the current rate matrix.
Utilize Incognito Mode: Open a new Incognito or Private window in your browser to complete your purchase. This provides a clean session environment free from existing browser extensions or saved data that can interfere with real-time shipping API calls.
Return to Shipping Step: Click the link provided in the error message to return to the "1. SHIPPING" tab. Re-confirm your shipping method to ensure the new rate is applied to the Order Summary.
Performance Benefits
Following these steps ensures that the communication between the Rogue storefront and our shipping carriers is synchronized. By resetting the session or the cart, you eliminate technical "ghost" rates, allowing for a smooth transition from the review stage to the final order placement without further interruptions.
Maintenance and Care
Rogue’s shipping engine relies on live API handshakes with various global carriers. To maintain optimal performance, we recommend avoiding "hanging" sessions where a cart remains open for several days, as shipping surcharges and carrier rates are subject to daily updates.
Frequently Asked Questions
Q: Why do I have to re-add my items to the cart?
Re-adding items triggers a fresh "call" to the shipping calculator, ensuring that any temporary data errors from the previous session are cleared.
Q: Is Incognito mode really necessary?
While not always required, Incognito mode is a highly effective way to determine if a browser extension (like an ad-blocker or a coupon-scout) is accidentally blocking the shipping update script.